In a recent survey conducted by Advisen, 63% of broker participants said that they market their client programs more frequently these days. *2017 Advisen Audience Survey
Does this mean that risk management professionals are unhappy with the services delivered to them?
According to 560 risk managers and brokers who participated in Advisen’s Claims Satisfaction Survey, clients are generally satisfied with claims handling in the property, casualty, management/professional liability, and cyber businesses.
They ranked the following carriers as number one in claims handling:
Is your claims handler not on this list? Find out if they ranked in the top 10 list via Advisen’s 2017 Claims Satisfaction Survey Report.
I spoke to a few of the ‘winners’ and here’s what they had to say about servicing their clients:
“Exceptional service and expertise are hallmarks of the Chubb brand,” said Paul Krump, President of North America Commercial and Personal Insurance for Chubb. “We take great pride in providing industry-leading services and solutions and are constantly looking for ways to make it easier for partners to do business with us. This type of recognition further reinforces our commitment to the business and helping clients meet very specific needs.”
“Claims are moments of truth at which the true caliber of your insurance coverage is revealed. We’re delighted that risk managers and brokers appreciate the quality of the claims service that Beazley provides.” – William Pitt, Chief Marketing Officer at Beazley
“Thank you risk managers for naming us the best at property claims handling,” said FM Global’s Darren Benson, Senior Vice President, Claims. “It’s a level of service we’ll continually challenge ourselves to deliver and what our clients should expect from us.”
“Gallagher Bassett is proud to be recognized as the leading provider of casualty claim services. Importantly, risk managers and brokers highlighted communication, expertise and flexibility as key to their satisfaction. We share their perspective, and believe this recognition honors the dedication of our claim professionals and validates our continued investment in people and solutions that deliver the best outcomes in our industry.” – Mike Hessling, Executive Vice President & Chief Client Officer at Gallagher Bassett
Congratulations to the ‘winners’! Keep up the good work.
To my Broker and Risk Manager readers, if you’re interested in reading about how broker compensation practices shifted from commission-based pricing to fee-based services and back again, I suggest the most recent version of the Broker Compensation & Services report.